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WSA Solutions

The Fixed Ops SDS™ platform leverages 5 unique software modules — SCHEDULE, WRITE, INSPECT, TRACK, and RETAIN — into a powerful unified solution that significantly increases the efficiency, consistency and transparency of the automotive service and repair business. While the WSA Solutions continues to sell its best-in-class SDS™ products individually, a key differentiator of WSA’s software suite is the ability to offer an integrated, comprehensive “all-in-one” platform designed specifically for the fixed operations business. WSA’s solution bundles the key fixed operations solutions into one platform eliminating five or more single vendors and achieves significant cost savings with an easier to use system with a single sign-in. WSA Solutions software is DMS and hardware agnostic, meaning it is able to integrate with any dealer management system and function on most any hardware. WSA’s current DMS integrations include industry leading DMS software providers Reynolds & Reynolds, ADP and Dealertrack.

Key advantages of the SDS™ platform include improving efficiency, increasing productivity and enhancing the customer experience across the entire lifecycle of the service process, driving higher profits for dealers and manufacturers.

 


SCHEDULE
Online and Call Center Scheduling

Manage your service department workflow before your customers even pull into the drive with this easy to use appointment system. Taking into account the number of available service advisors, technicians, and various other dealer defined needs, each customer will be provided access to factory and dealer defined scheduled maintenance presentations. Fully integrated BDC/Call Center module is available.


WRITE
Mobile and Desktop PC Write-up System

WSA™ mobile service write-up system helps service departments streamline and professionalize their write-up process while offering built-in vehicle inspection or “walk-around,” with consistent presentation of vehicle-specific service menus and automatic search integration of campaigns and recalls. WSA™ enables service advisors to provide a more thorough and credible explanation of vehicle service needs, building trust with customers and adding profit to dealerships.

MENU-ON-DEMAND™ is a user friendly, easily customizable interactive web-based presentation of OEM and dealer-specific electronic service menus. The system is formatted and priced according to the demographics and needs of the dealer. Presenting “the right service at the right time” ensures manufactures compliance, improves customer service and retention while increasing dealership revenue and productivity of all service employees.


INSPECT
Electronic Multi-Point Inspection Tool

Program improves productivity and facilities communication between advisors, technicians, parts personnel, and customers, with this fully electronic multi-point inspection tool. INSPECT is a professional selling system which ensures more accurate and complete communication resulting in increased shop efficiency and customer satisfaction.


TRACK
Electronic Route Sheet/Next Appointment Status and Bi-Directional Texting

Keep your advisors on track and increase your customer retention rate with this comprehensive electronic route sheet. In addition to tracking the current workflow, TRACK allows you to automatically book service appointments six or more months out. Best of all and unique to this program, the appointments are made based on a particular customer’s driving habits and mileage TRACK enables dealerships to more efficiently manage shop utilization and workflow, while providing a better experience for customers, and reduces marketing costs and increases retention rates.


RETAIN
Online Bill Pay/Credit Card Payment/Target Marketing/Declined Maintenance/Retention/Recovery Programs

Improve customer retention, recover lost customers, and increase CSI with unlimited sales and service email campaigns. Through this fully automated software system, your dealership has the capability to send direct and personalized mail and email campaigns, and to remind current service customers of upcoming appointments through text messaging.